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Brought student progress into the assignment hub. Shipped in six weeks; the team observed fewer exits to product reports over the following 60 days.
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back to homewhat happens when a job post gets old and crusty?
Connected employer reposting behavior to Refresh: trialed for six months, then included in Sponsored Jobs. Employers reported less effort.
find outwhy were curbside customers going inside?
Field research exposed a curbside feedback gap. I won support for email arrival timing and app acknowledgment in a 50-store pilot.
find outwhy should a discount mean starting over?
I translated an associate workaround into markdown interactions that keep the order visible, from 12-store discovery to a chain-wide rollout.
find outhow do you connect the moving parts of a retail business?
I designed a retail catalog around distinct product, stock, listing, and lab-evidence lifecycles, with original wireframes and a public product schema.
find outcan interns drive innovation while designers learn to lead?
I co-founded Home Depot’s MEOW initiative and trained mentors to guide team projects through checkpoints and feedback, including a remote adaptation.
find outcan we turn discipline into a learning experience?
I redesigned Amazon’s first-claim email around claim details, expectations, coverage, and prevention, with clear limits on the program’s reported results.
find outhow do you turn a fuzzy problem into a buildable plan?
An open design process connects OOUX, an Object Library, Object Guides, wireframes, technical requirements, and validation. Explore a fictional tool-library example.
find outwhat if ai worked like a product team?
Role contracts, shared context, independent critique, and human decisions structure AI-assisted work. A fictional example makes the review trail inspectable.
find outwhat if a design system explained how the product works?
A Product System framework connects objects, actions, interfaces, and flows. Explore how one retail product brings those connections into focus.
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